1. Scope of Policy
This Refund and Cancellation Policy governs all purchases, subscriptions, and custom service engagements made with AI Gaur (hereinafter referred to as "the Agency", "we", "us", or "our"). By procuring services from us, you agree to the terms and timelines outlined herein.
2. Billing & Subscriptions
Paid subscription plans (e.g., Starter, Growth) are billed in advance on a recurring monthly or annual basis. Custom project engagements, including custom web development, search engine visibility engineering, and enterprise AI integrations, are billed in accordance with the milestone payment schedule defined in the respective client agreement or Service Agreement.
3. Subscription Cancellation Terms
We believe in flexible, friction-free business relationships:
- Month-to-Month Subscriptions: You may cancel your subscription at any time. There are no long-term commitments or early termination fees.
- How to Cancel: To cancel, you must submit a written cancellation request via email to praneeta.biz@gmail.com at least two (2) business days prior to your next scheduled renewal date.
- Effect of Cancellation: Once processed, your subscription will be set to expire at the end of your current pre-paid billing cycle. You will retain full access to our active services, portals, and support until the final day of your billing period. No further recurring charges will be processed.
- Auto-Renewal: To prevent any disruption to your live automation workflows or AI agents, subscriptions renew automatically at the end of each billing term. Auto-renewal can be toggled off at any time.
4. Project-Based & Custom Service Cancellations
For custom agency engagements (e.g., custom web application development, custom n8n workflow engineering, standalone AI agent development):
- Cancellation Prior to Commencement: You may cancel a custom project engagement within twenty-four (24) hours of signing the agreement or paying the initial deposit, provided that no engineering, design, or strategic discovery work has commenced. A full refund of the deposit will be issued under these conditions.
- Cancellation Post-Commencement: If you wish to cancel a project after work has begun, you must notify us in writing. Upon receipt of notice, we will immediately cease all work. You will be responsible for paying for all hours logged or milestones achieved up to the receipt of the cancellation notice, as detailed in the project's Statement of Work (SOW). Any unearned portions of advanced deposits will be refunded.
5. Refund Eligibility & Exceptions
To ensure fairness, our refund guidelines are defined by service type:
- Subscription Services (Starter & Growth): If you are dissatisfied with our subscription support or quality of service, you are eligible for a 100% refund of the current billing cycle's fee if requested within seven (7) calendar days of the initial purchase or renewal transaction. Refund requests submitted after seven (7) calendar days from the charge date are not eligible for a refund, but you will retain access to the services through the end of the billing term.
- Website Design & Setup Promotion ($555): Under our promotional program, we design and build a draft version of your website. The $555 fee is only due if you love the design. You review the mockup risk-free. Once you approve the website design, confirm satisfaction, and make the payment to trigger deployment and transfer ownership of the domain/hosting, the $555 payment becomes final and non-refundable.
- Milestone Payments: Payments made for completed and approved project milestones (e.g., "Design Phase Approval", "API Integration Complete") are non-refundable, as they represent fees paid for completed labor and delivered assets that have been transferred to your possession.
- Third-Party Costs: Costs paid to third parties on your behalf (such as domain name registrations, third-party API usage fees, external hosting providers, or software licenses like n8n or Sanity) are non-refundable, as these fees are processed directly by external merchants under their own terms.
6. Refund Processing Timelines
Approved refunds are processed in accordance with the following strict timelines:
- Review Period: Upon receiving a formal refund request at praneeta.biz@gmail.com, our billing team will review your account activity and eligibility within two (2) business days.
- Crediting Timeline: If approved, the refund will be initiated immediately. The funds will be returned to the original payment method used for the transaction.
- Settlement Timeframe: While we release the funds immediately, the actual crediting of the funds to your account depends on your financial institution or credit card issuer. It typically takes five (5) to ten (10) business days for the refunded balance to appear on your bank statement or card statement.
7. Failed Payments & Account Suspension
If a subscription renewal payment fails, we will attempt to retry the charge and will notify you via email. We offer a three (3) day grace period to update payment details. If payment is not updated or collected after this period, access to active services, integrations, and ongoing maintenance support may be temporarily suspended until the outstanding balance is resolved.
8. Contact Us & Registered Address
For any billing inquiries, cancellation requests, or refund questions, please contact our administrative team:
Email: praneeta.biz@gmail.com
Registered & Operational Address:
AI Gaur
1217 Waterford Dr, Edison, NJ 08817, United States